Question 1

What's your minimum order quantity?

Accepted Answer

It depends on the product and decoration method. Many of our apparel and drinkware items start as low as 12 pieces; embroidery typically begins at 24. We'll walk you through the best fit for your budget and volume.

Question 2

How fast is turnaround?

Accepted Answer

Standard turnaround is 10–14 business days from artwork approval. We offer rush options on most product lines for time-sensitive launches — flag your deadline up front and we'll quote accordingly.

Question 3

What decoration options do you offer?

Accepted Answer

Embroidery, screen print, digital print, laser engraving, sublimation, deboss, and more. We match the decoration to the substrate and the brand effect you want — premium leather and metal pieces get the engraving treatment; apparel gets embroidery or print.

Question 4

Can I see samples before placing an order?

Accepted Answer

Yes. We provide product samples and decorated proofs on most programs. Sample pricing varies by item; we'll include a sample quote alongside your full-order quote.

Question 5

Do you ship across Canada?

Accepted Answer

Yes — we ship across Canada from our Winnipeg location, and we coordinate drop-shipments direct to individual recipients for kitted programs. International shipping is available on request.

Question 6

What does the quote process look like?

Accepted Answer

Send us your brief — quantity, product idea, branding details, and deadline. We respond within 24 business hours with options and pricing. No order obligation, no pressure.

Common questions.